Of 100 leads from social ads, about 4 become members. Of 100 leads from search, about 24 do, with no ad spend.
What happens to 100 leadsOur client data · 62 studios
From social ads
10040204
leadsbook a first visitshow upbecome members
Same starting pointBooking rate about 40%Show rate about 50%Typical range 3–5
Ad spend for 100 leads
About $1,000–1,500
From search
100706024
leadsbook a first visitshow upbecome members
Same starting pointBooking rate 60–80%Show rate 80–90%Typical range 19–28
Ad spend for 100 leads
$0
Worked example at mid-range rates. Benchmark from our own client data across 62 studios. Not a forecast for your studio.
170+studios running the system today
$46.3Min revenue from the leads we generated, over the past 17 months
2017Fitness studios only, since we started
The problem
Leads are easy to buy.Members are not.
Most studios pay an agency and an ad platform every month for leads that go quiet. This is what it adds up to.
$1,200–3,000
Typical ad budget
a month in ad spend, before agency fees.
Typical ad budget
About half
Leads that go quiet
of paid leads never reply.
Leads that go quiet
$300–600
Cost per member
to win one new member through ads and agency fees.
Cost per member
What we see across our client studios. Not third-party research.
How it works
Be the studio people findwhen they are ready to join
People who search for a class are already looking for one. We build and run the system that puts your studio in front of them and turns the visit into an inquiry.
01 · Foundation
We build your website and tune your local SEO and Google Business Profile every month, so your studio shows up for those searches.
02 · Foundation
One clear next step on every page. Each inquiry goes straight into your CRM, with where it came from.
03 · Optional add-on
Add Lead Follow-Up and every new lead gets a first reply in under 60 seconds, then our team books the first visit. Or your team replies from the CRM.
04 · Foundation
Leads, bookings, first visits and memberships are counted separately, by source, in a monthly report.
yourstudio.comExample
pilates studio near me
Your studioLocal result
Pilates studio · Open now
WebsiteDirectionsBook a class
yourstudio.com
Find your class
Book an intro class
New inquiry · just now
Intro class request
Saved to your CRM
SourceGoogle search
Hi! Do you have beginner classes this week?
Hi, thanks for getting in touch! Happy to help you find a class.
First reply · under 60 seconds
We have Thursday at 6:30pm or Saturday at 9am. Which suits you?
Thursday works!
First visit booked · Thursday 6:30pm
Where new members came from
Monthly report
Google search
Google Business Profile
Social
Referrals
Inquiries
Bookings
First visits
Members
An estimated 84% of people look up a gym online before they sign up.
Want more volume? Add Meta or Google ad management once the base is converting.
“Within the first month I had 190 new bodies in my doors and 30 new members. My favorite part is how they take the workload off my hands — ads, follow-up, and booking first-time visitors.”
Reported by the owner on video. Not independently audited.
Sherry BureauGym owner
“Three months after switching to Untapped, we added 100 new members and doubled autopays past 200. They are unreal at what they do!”
In the owner’s own words.
Every named client has given permission to publish their name, photo, video and numbers. Results vary with location, offer, price and follow-up.
Not included in any fee. You pay Meta and Google directly.
Usage charges
Texting, calling and email through the CRM are billed on top of the package fee, at cost: $0.0095 per text segment (160 characters), $0.0168 per minute of calling, and $0.00081 per email.
Locations
Prices are per studio location. Multi-location and franchise groups are quoted separately.
Cancelling
Month-to-month. Cancel with 30 days’ notice.
Ownership, setup and billing are covered in the full conditions.
Who it is for
Built forclass-based studios
We say no to studios we cannot help, before anyone spends time on a call.
A good fit
A class-based studio: yoga, Pilates, HIIT and group training, CrossFit, barre or a similar format
A physical location with a regular class schedule
At least 20 active members
Based in the US or Canada
An owner or manager who can review a website draft and run first visits
Not a fit
Dance studios and martial arts schools
Personal trainers and solo operators without a studio
Big-box and budget gyms
Studios with fewer than 20 active members
Facilities that do not run group classes
Running more than one location, or part of a franchise? Pricing is per location, and groups are quoted separately. Tell us when you apply.
The people doing the work
One team that has worked only with gyms and studios since 2017.
Foundation is $200 a month in USD, or $300 in CAD. Lead Follow-Up adds $100 and ad management adds $300 per channel. Foundation with Lead Follow-Up and Meta ads comes to $600 a month. Your ad budget is separate and goes directly to Meta or Google, and texting, calling and email in the CRM are billed at cost. There is no setup fee. See the full comparison.
Is my ad budget included?
No. Ad management is our fee for planning, building and running your campaigns. The budget itself is yours: you pay Meta and Google directly, and you can see every dollar in your own ad account. You can also run Foundation with no advertising at all.
Who replies to my leads?
On Foundation alone, your team does. Every website inquiry is captured in your CRM, but replying and booking is yours. With Lead Follow-Up, an automated first reply goes out in under 60 seconds and our team takes over the conversation and books the first visit. Either way, your team runs the visit and offers the membership. We never message your current members.
Do I own the website? What happens if I cancel?
Your domain is always yours. If you cancel, we port your CRM contacts, conversations and phone number to you, and you point your domain back to your previous site. The website we built and our workflows stay with us. You are paying for a managed service that we keep improving, in the same way a hosted website platform works, rather than buying a site outright.
Is there a contract? How do I cancel?
It is month-to-month, with no long-term contract. To cancel, give 30 days’ notice. You can also remove an add-on and keep the rest.
How long does setup take? Will my current site go down?
Your first website draft arrives within 5 days of us receiving your onboarding form and content. After that, the pace depends on how quickly you review it. Your current site stays live the whole time; we only switch over once you have approved the new one.
What reporting and support do I get?
Foundation includes a monthly report on rankings, traffic, inquiries and conversion, plus technical support for the website and CRM. If we manage your ads, you also get a weekly performance update and a monthly review by video or call.
Is this right for my studio?
It is built for class-based fitness studios in the US and Canada with at least 20 active members: yoga, Pilates, HIIT and group training, CrossFit, barre and similar formats. We do not work with dance studios, martial arts schools, big-box gyms or personal trainers without a studio. The application tells you straight away if we are not the right fit.
What results should I expect?
We do not guarantee a number of leads, members or revenue. Results depend on your location, your offer, your prices and how quickly inquiries are answered. Results shows what specific studios reported, with the period and the services behind each figure, so you can judge how close their situation is to yours.
See if weare a fit
The application is five short questions. We will tell you plainly whether we can help.